In today’s world, having good and strong business relationships has never been more important. Strong management of those relationships is essential in the growth and development of any business, and keeping a tight hold to ensure no relationship suffers will pay off tremendously.
Through all the different promotional avenues available, such as advertising, holding, or deals, none have a stronger bond than a good relationship – it’s purely the driving force behind a successful business. Conversely, as you may expect, a poor relationship will drive business away from you.
Many customers are very fickle. This isn’t an insult to their character; it simply states that people want to do business with a trustworthy company. Customers want you to reach out to them, through many angles, and express a desire to build a relationship. Even something as simple as personalized email shows a person that you’re willing to treat them as an individual and not just a dollar sign.
You must plant the seeds in order to cultivate strong business relationships. There’s no shortcut here. There’s no self-help guru who can turn you into a relationship-fulfilled company or individual. The goal here is to regularly be on the go, get out and promote relationships with a diverse network of both professional and personal contacts.
The first step in doing this is to make a great first impression. From your first interaction, you want that person to know that you’re a person just like them; your values and where you stand.
Then you want to get to know your contact; find out and share skills and advice; get a feel for what they’re after. Any goals you focus on achieving should be mutually beneficial. If a person feels they have nothing to gain by putting their trust in you, they will quickly go elsewhere.
You need the ability to effectively communicate with anyone whom you’re trying to build a business relationship. In the ideal situation, you will be able to listen to the other person, be they a customer or a business partner.
We’re examining business relationships as a whole, not just buyer-to-seller. Always lead by example when dealing with anyone. Like the old adage, “practice what you preach,” you need to display a go-getter attitude and never show an inability to achieve a goal. You should also be encouraging to others and call them to action when necessary.
If you have some areas that need improving, you can easily take steps to make your relationships stronger with clients, contacts, partners, etc. “C,” as in customer or contact; “C,” as in communication, confidence, cordiality, and conveying common sense convincingly and concisely.
Always respond to people quickly. Make sure they’re happy and suggest ways that may make them happier. Don’t just give advice, also ask it of people. Share knowledge and never be afraid to learn something new. Most of all you should make yourself easier to work with. Bend a little more than you normally would. Your relationships will grow stronger as a result.